FAQs
Do you offer Interest- free credit?
Currently, we do not provide any finance options; all orders must be paid for at the time of purchase.
I have damaged tiles; what do I need to do?
Upon delivery, we recommend inspecting all items and reporting any damages to us within 48 hours. You can reach us via email or phone.
How long does it take to get my refund?
Once a refund is processed, it may take up to 7 – 10 working days for the funds to be credited back to your account.
What is a kerbside delivery?
Kerbside delivery means your order will be delivered to the nearest kerbside or a safe and accessible point closest to the delivery address provided.
Can I pay using Amex?
Our website accepts all UK registered cards, and Bacs payments.
Can you ship outside of the UK?
Regrettably, we can only offer delivery services within the UK.
Can I place an order over the telephone?
Currently we don’t accept orders over the phone
If I provide measurements or plans, can your team calculate my area?
While we’re happy to review plans and assist with measurements, we recommend having a professional tiler verify them before placing an order. We do not accept responsibility for miscalculated quantities.
The tiles I previously ordered are no longer on your website; what can I do?
Although we strive to maintain stock availability, discontinued products are beyond our control. Please contact us to inquire about any remaining stock in our warehouse.
Do I have to sign for my delivery?
Yes, all pallet deliveries require a signature at the delivery point. We advise inspecting your order upon delivery. If no one is available to sign, our courier will leave a card, and the delivery will need to be rescheduled.
Get in Touch
Thank you for choosing Tiles on a Pallet for all your tiling needs. We’re excited to embark on this journey with you and help you bring your vision to life. If you have any questions or would like to learn more about our products and services, please don’t hesitate to get in touch. We look forward to hearing from you!